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FAQs

Products (25)

We use different technologies for our boxes. The Comfort box optimises a single engine component, while the Medium and Dynamic boxes optimise several engine components simultaneously. The Dynamic box also provides access to a mobile application.

Gains

The Tuning Boxes are installed between the control unit and the engine to intercept and optimise the information flow. This optimisation leads to an increase in torque and power and a reduction in fuel consumption.

Yes, the Tuning Boxes intercept and optimise the flow of information between the control unit and the engine. Our boxes, therefore, improve the efficiency of the engine. This means you can shift up a gear quicker, because your vehicle runs at lower engine speeds. The efficiency of the injection, and, therefore, of the combustion, is also improved. This optimisation leads to an increase in torque and power. Compared to a standard vehicle, and considering driving at the same speed, these two factors result in a significant reduction in fuel consumption.

No. Our technologies are optimised for the characteristics of each vehicle. They, therefore, allow you to benefit from the optimal performance of your engine, while respecting anti-pollution standards.

Yes, our boxes are adapted to the characteristics of each vehicle, so running-in is not necessary. However, we recommend not activating the highest intensity level during the first few kilometres with the vehicle.

Petrol, diesel and hybrid engines can be optimised with an add-on Tuning Box. Our boxes are not yet available for 100% electric engines. Our Research and Development team is currently working on this, so we hope to offer you a suitable solution soon. The Tune Pedal is perfectly suited to all vehicles, even electric ones.

Yes, Tuning Box add-on units work perfectly with all types of gearbox (manual, automatic or robotised).

No. All our products respect the power reserves provided by the manufacturers. For almost 35 years, our customers have driven millions of kilometres without ever noticing any problems or particular wear with their engine components. We offer you a 1-year engine warranty with the Medium box and a 2-year warranty with the Dynamic box.

Not at all! On the contrary, as they optimise the performance of your engine, the Tuning Box add-on boxes allow you to take full advantage of the different driving modes of your vehicle and give you the choice between several levels of intensity. The Dynamic by Tuning Box also allows you, via its mobile application, to switch off your box at any time, or to select only one driving mode (“Sport”, for example).

Yes, the programming of a control unit depends on the engine with which it interacts. We, therefore, develop specific software for each engine. Before your order is dispatched, our technical department updates the latest version of the software available for your vehicle. You can check the availability of our boxes by configuring your vehicle here.

It is possible that some vehicles are not yet in our Tuning Box catalogue if the development of our software for that model is still ongoing. You can contact our customer service to obtain more information and be notified when the additional box of your choice is available for your vehicle.

Of course! All of our customers are welcome to visit our Diagnostic Centre in Faymonville, Belgium. We will be happy to carry out a “before and after” test for you while installing the box. This power test service is offered to you within one month after the purchase of a Tuning Box. To take advantage of this service, please make an appointment with our technical department:

+32 80 60 59 51
info@tuningbox.com

Yes, you can disconnect your add-on box at any time in just a few minutes and reconnect the original plugs in order to return the vehicle to its original state. The Medium box can be deactivated via the keypad on its shell, without uninstalling it. The Dynamic box can also be uninstalled with one click via its mobile application. The use of a box leaves no trace, once removed from the vehicle, even during a visit to the dealer when a diagnostic device is connected.

Of course! All of our customers are welcome to visit our Diagnostic Centre in Faymonville, Belgium. We will be happy to carry out a “before and after” test for you while installing the box. This power test service is offered to you within one month after the purchase of a Tuning Box. To take advantage of this service, please make an appointment with our technical department:

+32 80 60 59 51
info@tuningbox.com

This depends on the engine characteristics of the two vehicles. If they are identical, you will be able to re-use your add-on box straight away. However, if your engines have different characteristics, it may be necessary to buy new wiring or reprogram your Tuning Box.

Our technical team is at your disposal to ensure that your add-on box is compatible with your new vehicle and to provide you with a quote for any adaptations required.

+32 80 60 59 51
info@tuningbox.com

Engine reprogramming, also known as “chiptuning”, consists of modifying the vehicle’s computer data without adding any external hardware. This method requires a visit to a specialist and can be more expensive. Unfortunately, it also affects your manufacturer’s warranty, since some car brands can see this reprogramming directly by connecting to your on-board computer or ECU.

The add-on unit is an optimised device that is connected to the engine by a simple cable. It is a safe solution that allows you to enjoy maximum excitement at a minimal cost. You can easily install it yourself and disconnect or reconnect it at any time, for example, before you go to the garage or for a technical inspection, without compromising your safety systems or your engine warranty.

Yes, Tuning Box also offers add-on boxes adapted for boats, tractors and forestry machines. We invite you to contact our team to get a quote based on the characteristics of your vehicle.

Go to the “Buy an add-on box” tab and configure your vehicle. Depending on the make and model of your vehicle, you will be offered the Tuning Box products available. You can then place your order via the shopping cart.

The Tune Pedal is a Pedal Box that optimises the response time of your accelerator pedal and eliminates the latency between the pressure on the pedal and the response of your engine. The result is a new driving experience with more direct and dynamic acceleration.

Absolutely, because these two products are complementary. The Tune Pedal affects the responsiveness of your accelerator pedal, while the additional Tuning Boxes optimise the performance of your engine. To get the best possible results from your vehicle and to take advantage of its full potential, we recommend that you opt for one of our Packs, which include the Tune Pedal and an add-on box: the Comfort Pack, the Medium Pack or the Dynamic Pack.

Yes, all our add-on units and our Tune Pedal work perfectly with all current emission control systems (particulate filters, AdBlue, etc.).

No, because all our products are designed to meet the manufacturer’s standards and tolerances for each vehicle. Our Tune Pedal and boxes never exceed the limits of your car, so there is no risk of damage or abnormal wear.

Yes! In fact, it is the only accessory that works on naturally aspirated petrol engines!

No, because the Tune Pedal only affects your accelerator pedal, not your engine.

No, because the Tune Pedal does not change the power of your vehicle. The installation of the Tune Pedal will not affect your insurance or vehicle certification.

Deliveries and returns (9)

Take advantage of Tuning Box’s fast delivery to many countries around the world. Delivery is free in Europe (France, Belgium, Germany, Spain, UK, Italy, …). Delivery is also available to the rest of the world (USA, Colombia, Canada, Australia, Japan, South Korea, Reunion, South Africa, Morocco, India, and many more). Please contact us to make sure we deliver to your country.

We offer free standard delivery throughout the European Community, so you can save money on your orders. For deliveries outside the EU, we offer a special rate of €19.99. If you need to receive your order more quickly, opt for our Express delivery service for an additional charge of just €9.99.

When you place an order with Tuning Box, you will receive a confirmation email containing your tracking number. This number is also available in your customer account on our website. If you have difficulty finding your tracking number, please contact our dedicated customer service department. To track the progress of your parcel in real time, simply visit the website of the carrier used for delivery and enter your tracking number.

If you place your order before 10:00 a.m., our team will dispatch it the same day (working days only), so you can be sure of receiving your goods quickly. Delivery times vary according to your destination. For deliveries within Europe, you can expect to receive your parcel within 1 to 4 working days. These times are indicative and may vary according to exact location and transport conditions.

To track your parcel, simply visit the website of the carrier in charge of delivery and enter your tracking number, available in your order confirmation email and in your Tuning Box customer account. If you have difficulty finding your tracking number, or if you experience unusual delays in the delivery of your parcel, please do not hesitate to contact our customer service department. We are here to assist you and provide you with all the necessary information concerning your order and its delivery.

When you encounter a problem with your order, it’s essential to contact our customer service team immediately. At Tuning Box, we place great importance on customer satisfaction, which is why our dedicated team is on hand to help you resolve any issues you may have. Whether you have a question about the product, a delivery error or any other concern, please don’t hesitate to contact us. We are committed to providing prompt and efficient assistance to ensure your complete satisfaction.

Absolutely! At Tuning Box, we respect your peace of mind. You benefit from a right of return extended to 14 days from the date of receipt of your package. This gives you plenty of time to evaluate your order and send it back to us if it doesn’t meet your expectations. We understand the importance of making a purchase with confidence, which is why we make the returns process easy to ensure your complete satisfaction.

Yes, you can! At Tuning Box, we value your satisfaction every step of the way. You have 14 days from receipt of your package to make an exchange if necessary. Whether it’s an incorrect size, a color that doesn’t suit you or any other reason, we make the exchange process easy to ensure a worry-free shopping experience. Our aim is to offer you flexible solutions that meet your needs, because your satisfaction is our priority.

When you wish to return a product to Tuning Box, whether under the right of withdrawal or warranty, we guide you through the following simple steps:

  1. Download the appropriate form: either the standard cancellation form or the guarantee form, depending on the reason for your return.
  2. Print out and complete the form: if you need any help or advice, please do not hesitate to contact our dedicated customer service team.
  3. Pack your products carefully: make sure they are well protected and enclose the returns form.
  4. Send your parcel to our address :

Tuning Box Sprl
Ruthier 1
4950 Faymonville
BELGIUM

Once we have received and checked your parcel, we will promptly proceed with a refund or exchange, whichever you prefer. At Tuning Box, we are committed to making the returns process as simple and transparent as possible to ensure your satisfaction.

Payments (4)

At Tuning Box, we offer you the flexibility to choose your preferred payment method to securely pay for your order on our eshop. Our secure payment options include :

  1. Credit card: We accept Mastercard and Visa credit cards, offering a convenient and widely used method of payment.
  2. Debit card: Maestro cardholders can also make payments securely on our site, ensuring simple, straightforward management of funds.
  3. Bank transfer: If you prefer to make a bank transfer, this option is also available. You’ll receive all the information you need to complete your payment securely.
  4. PayPal: Take advantage of PayPal’s speed and security to pay for your purchases on our eshop. Log in to your PayPal account to make your payment in just a few clicks.

Whatever your choice, rest assured that all our transactions are secure and your personal information is protected. We strive to make your shopping experience as smooth and secure as possible.

At Tuning Box, the security of your online payments is our top priority. We use advanced security protocols to ensure that all transactions carried out on our website are secure and encrypted. You can shop with confidence, knowing that your financial information is protected from unauthorized access. We implement rigorous measures to ensure the confidentiality and integrity of your personal data during every transaction.

Absolutely, you can pay us in instalments. The instalment facility is available during the checkout process or when you confirm your order on our website.

To take advantage of the instalment facility, simply select the “KLARNA: Pay in 3 instalments” payment option at checkout, then follow the steps indicated to finalize your payment. This payment option is only available in the following countries: The Netherlands, Belgium, Germany, France, Austria and Finland.

For more information on the privacy policy of Klarna, the payment service provider we use for instalment payments, you can consult their privacy statement here.

When your order is shipped, an invoice is automatically generated for your purchase. This invoice is sent to you by email to the address you entered in your customer account. This provides you with an electronic copy of your invoice for management and follow-up purposes.

Our customer service team is also at your disposal for any questions or requests you may have concerning your invoice. Whether you need to obtain specific details, update your billing information or resolve any problems, our team is here to assist you.

Guarantees (3)

Tuning Box offers you a comprehensive engine warranty that covers most of the essential components of your engine, such as the cylinder block, camshaft, gearbox and much more. The duration of this warranty varies according to the package you choose: 1 year with the Medium package and 2 years with the Dynamic package. This warranty continues to apply even after the original manufacturer’s warranty has expired, giving you extended peace of mind.

In the event of a claim, Tuning Box will cover repairs up to a maximum of €5,000, with no deductible. Our commitment to quality and reliability translates into robust warranties that protect your automotive investment.

To find out more about the detailed conditions of our warranties, please visit our warranty page here, where you’ll find all the information you need to take full advantage of our services and our commitment to customer satisfaction.

At Tuning Box, we attach great importance to the warranties offered for our products, especially for our engine solutions. Warranties vary according to the specific technologies used for each Tuning Box product. To give you full transparency, here’s a summary of the warranties we offer:

Tune Pedal Comfort Medium Dynamic
Product warranty 2 years 2 years 3 years 5 years
Engine warranty 1 year 2 years

These warranties apply even after the original manufacturer’s warranty has expired, ensuring extended protection for your vehicle. In the event of a problem, Tuning Box steps in to offer you quality service and reliable assistance, in line with our commitment to our customers.

For more details on the specific conditions of each warranty, please consult our warranty page or contact our competent customer service team, always ready to answer your questions and help you with any queries you may have.

Each insurance company has its own policies regarding add-on boxes. It is therefore advisable to contact your insurance company directly for specific information on their position on this subject.

The rules governing the approval of add-on boxes vary from country to country. In some countries, the installation of an additional box requires approval by an accredited body. In other countries, however, approval may not be required. It’s important to find out about the legislation in force in your country by consulting the relevant authorities.

At Tuning Box, we value compliance with local regulations. We therefore encourage you to check with the relevant authorities to ensure the legality and compliance of your add-on box installation.

Customer service (2)

If you haven’t found the answer to your question in this FAQ, don’t worry, we’re here to help! Whether you have a specific question or need more details, our team is available to answer you Monday to Friday, 9am to 12pm and 1pm to 5pm.

There are several ways to contact us:

By phone on +32 80 60 59 51 : our team will be happy to answer all your questions and guide you in your choices.
By email to info@tuningbox.com : send us an email detailing your request and we’ll get back to you as soon as possible.
Via our contact form : on our website, fill in our contact form with your details and question, and we’ll get back to you as soon as possible.

At Tuning Box, we attach great importance to customer satisfaction, and we’re here to support you every step of the way. Don’t hesitate to contact us if you need any information or assistance!

Installation (2)

Absolutely! At Tuning Box, installation of our Tuningbox units and Tune Pedal is extremely easy, thanks to our Plug & Drive system. This innovative method allows you to carry out installation in just a few minutes, without the need for special tools or complex prior technical knowledge. What’s more, every order comes with detailed installation instructions, guiding you step-by-step for fast, efficient installation.

With our Plug & Drive system, you benefit from a simplified, hassle-free user experience. You can take full advantage of your vehicle’s optimized performance with complete confidence, without having to worry about complex installation processes.

At Tuning Box, we pride ourselves on offering our customers easy-to-use solutions, while guaranteeing impeccable performance and quality. Discover our products now and simplify the optimization of your vehicle.

At Tuning Box, we’re here to support you every step of the way, including the installation of our products. Our experienced technical team is on hand to offer you all the help you need to ensure successful installation of our Tuningbox units and Tune Pedal.

Whether you need advice, assistance in solving a specific problem, or simply clarification on the installation process, our technical department is here to help. We understand the importance of ensuring correct installation to maximize your vehicle’s performance while preserving its integrity.

Please do not hesitate to contact us if you would like to benefit from the expertise of our technical team. We are committed to providing you with quality support so that your experience with our products is optimal from day one.

Translated with DeepL.com (free version)

+32 80 60 59 51
info@tuningbox.com