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FAQs

Products (25)

We use different technologies for our boxes. The Comfort box optimises a single engine component, while the Medium and Dynamic boxes optimise several engine components simultaneously. The Dynamic box also provides access to a mobile application.

Gains

The Tuning Boxes are installed between the control unit and the engine to intercept and optimise the information flow. This optimisation leads to an increase in torque and power and a reduction in fuel consumption.

Yes, the Tuning Boxes intercept and optimise the flow of information between the control unit and the engine. Our boxes, therefore, improve the efficiency of the engine. This means you can shift up a gear quicker, because your vehicle runs at lower engine speeds. The efficiency of the injection, and, therefore, of the combustion, is also improved. This optimisation leads to an increase in torque and power. Compared to a standard vehicle, and considering driving at the same speed, these two factors result in a significant reduction in fuel consumption.

No. Our technologies are optimised for the characteristics of each vehicle. They, therefore, allow you to benefit from the optimal performance of your engine, while respecting anti-pollution standards.

Yes, our boxes are adapted to the characteristics of each vehicle, so running-in is not necessary. However, we recommend not activating the highest intensity level during the first few kilometres with the vehicle.

Petrol, diesel and hybrid engines can be optimised with an add-on Tuning Box. Our boxes are not yet available for 100% electric engines. Our Research and Development team is currently working on this, so we hope to offer you a suitable solution soon. The Tune Pedal is perfectly suited to all vehicles, even electric ones.

Yes, Tuning Box add-on units work perfectly with all types of gearbox (manual, automatic or robotised).

No. All our products respect the power reserves provided by the manufacturers. For almost 35 years, our customers have driven millions of kilometres without ever noticing any problems or particular wear with their engine components. We offer you a 1-year engine warranty with the Medium box and a 2-year warranty with the Dynamic box.

Not at all! On the contrary, as they optimise the performance of your engine, the Tuning Box add-on boxes allow you to take full advantage of the different driving modes of your vehicle and give you the choice between several levels of intensity. The Dynamic by Tuning Box also allows you, via its mobile application, to switch off your box at any time, or to select only one driving mode (“Sport”, for example).

Yes, the programming of a control unit depends on the engine with which it interacts. We, therefore, develop specific software for each engine. Before your order is dispatched, our technical department updates the latest version of the software available for your vehicle. You can check the availability of our boxes by configuring your vehicle here.

It is possible that some vehicles are not yet in our Tuning Box catalogue if the development of our software for that model is still ongoing. You can contact our customer service to obtain more information and be notified when the additional box of your choice is available for your vehicle.

Of course! All of our customers are welcome to visit our Diagnostic Centre in Faymonville, Belgium. We will be happy to carry out a “before and after” test for you while installing the box. This power test service is offered to you within one month after the purchase of a Tuning Box. To take advantage of this service, please make an appointment with our technical department:

+32 80 60 59 51
info@tuningbox.com

Yes, you can disconnect your add-on box at any time in just a few minutes and reconnect the original plugs in order to return the vehicle to its original state. The Medium box can be deactivated via the keypad on its shell, without uninstalling it. The Dynamic box can also be uninstalled with one click via its mobile application. The use of a box leaves no trace, once removed from the vehicle, even during a visit to the dealer when a diagnostic device is connected.

Of course! All of our customers are welcome to visit our Diagnostic Centre in Faymonville, Belgium. We will be happy to carry out a “before and after” test for you while installing the box. This power test service is offered to you within one month after the purchase of a Tuning Box. To take advantage of this service, please make an appointment with our technical department:

+32 80 60 59 51
info@tuningbox.com

This depends on the engine characteristics of the two vehicles. If they are identical, you will be able to re-use your add-on box straight away. However, if your engines have different characteristics, it may be necessary to buy new wiring or reprogram your Tuning Box.

Our technical team is at your disposal to ensure that your add-on box is compatible with your new vehicle and to provide you with a quote for any adaptations required.

+32 80 60 59 51
info@tuningbox.com

Engine reprogramming, also known as “chiptuning”, consists of modifying the vehicle’s computer data without adding any external hardware. This method requires a visit to a specialist and can be more expensive. Unfortunately, it also affects your manufacturer’s warranty, since some car brands can see this reprogramming directly by connecting to your on-board computer or ECU.

The add-on unit is an optimised device that is connected to the engine by a simple cable. It is a safe solution that allows you to enjoy maximum excitement at a minimal cost. You can easily install it yourself and disconnect or reconnect it at any time, for example, before you go to the garage or for a technical inspection, without compromising your safety systems or your engine warranty.

Yes, Tuning Box also offers add-on boxes adapted for boats, tractors and forestry machines. We invite you to contact our team to get a quote based on the characteristics of your vehicle.

Go to the “Buy an add-on box” tab and configure your vehicle. Depending on the make and model of your vehicle, you will be offered the Tuning Box products available. You can then place your order via the shopping cart.

The Tune Pedal is a Pedal Box that optimises the response time of your accelerator pedal and eliminates the latency between the pressure on the pedal and the response of your engine. The result is a new driving experience with more direct and dynamic acceleration.

Absolutely, because these two products are complementary. The Tune Pedal affects the responsiveness of your accelerator pedal, while the additional Tuning Boxes optimise the performance of your engine. To get the best possible results from your vehicle and to take advantage of its full potential, we recommend that you opt for one of our Packs, which include the Tune Pedal and an add-on box: the Comfort Pack, the Medium Pack or the Dynamic Pack.

Yes, all our add-on units and our Tune Pedal work perfectly with all current emission control systems (particulate filters, AdBlue, etc.).

No, because all our products are designed to meet the manufacturer’s standards and tolerances for each vehicle. Our Tune Pedal and boxes never exceed the limits of your car, so there is no risk of damage or abnormal wear.

Yes! In fact, it is the only accessory that works on naturally aspirated petrol engines!

No, because the Tune Pedal only affects your accelerator pedal, not your engine.

No, because the Tune Pedal does not change the power of your vehicle. The installation of the Tune Pedal will not affect your insurance or vehicle certification.

Deliveries and returns (9)

Tuning Box delivers to most countries in the world. You can find a complete list of countries we deliver to here.

Standard delivery is offered in Europe. For the rest of the world, standard delivery costs €19.99. An additional €9.99 is charged for Express delivery.

Yes, your tracking number is included in your order confirmation email and in your Tuning Box customer account. If you cannot find your tracking number, you can contact our customer service. To follow the progress of your package, go to the carrier’s website and enter your tracking number.

If your order is placed before 10:00 am, we will dispatch it the same day. The delivery time varies according to the destination. In Europe, please allow 1 to 4 working days.

To track the progress of your order, go to the website of the company in charge of delivery and enter your tracking number. You will find this number in your order’s confirmation email and in your Tuning Box customer account. If you cannot find your tracking number, if you are unable to obtain information about the delivery of your package or if the delivery time is abnormally long, contact our customer service.

If you notice a problem with your order, please contact our customer service.

If you wish to cancel your order, please contact our customer service department.

Yes, as with the right to cancel your order, you have 14 days from the date of receipt of your parcel to make an exchange.

If you wish to return your product to us, either under the right to cancel your order or the guarantee, please follow the steps below:

  1. Download the cancellation form or the guarantee form, depending on the reason for your return.
  2. Print the form and complete it. If you need assistance, please do not hesitate to contact our customer service.
  3. Pack the products properly, enclose the form and send your package to the following address:

    Tuning Box Sprl
    Ruthier 1
    4950 Faymonville
    BELGIUM

  4. After the receipt and verification of your package, a refund or an exchange will be made.

Payments (4)

You can pay for your order on our eShop by choosing the payment method of your choice, from the following secure options:

  • Credit card (Mastercard and Visa)
  • Debit card
  • Bank transfer
  • PayPal

Yes, payments on our website are secure and encrypted.

Yes, Tuning Box offers you the option of paying in instalments if you prefer to spread your payments.

Yes, an invoice is automatically issued when the order is shipped. You will receive it by email at the address you entered in your customer account. Our customer service is at your disposal if you have any questions regarding your invoice.

Guarantees (3)

Yes, Tuning Box offers you an engine guarantee that covers the majority of its components (cylinder block, camshaft, gearbox, etc.). The duration of the engine guarantee is 1 year with the Medium box and 2 years with the Dynamic box. It applies even after the manufacturer’s warranty has expired. In the event of a claim, Tuning Box will pay up to €5,000, without deducting any excess. Find out more about the conditions of our guarantees here.

The product and engine guarantees depend on the technologies used for each Tuning Box product. Here is a summary table of the guarantees we offer:

garantie

Each insurance company has its own policy regarding add-on boxes. We advise you to contact your insurance company to find out their opinion on this subject.

Each insurance company has its own policy regarding add-on boxes. We advise you to contact your insurance company to find out their opinion on this subject.

Customer service (2)

What if you have not found the answer to your question in these FAQ? Do you have another question? Our team will respond to your questions and queries from Monday to Friday from 9 am to 12 pm and from 1 pm to 5 pm by telephone on +32 80 60 59 51, by email at info@tuningbox.com or via our contact form.

Installation (2)

Yes, our Tuning Boxes and Tune Pedal are very easy to install, thanks to a “Plug & Drive” system. This system allows you to do the installation in just a few minutes, without any tools or prior technical knowledge. You will also receive installation instructions.

Our technical service is at your disposal if you need help with the installation.

+32 80 60 59 51
info@tuningbox.com

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